Using Authenticated SMTP and SSL

Authenticated SMTP is a security protocol which uses your login information to verify who you are when you send e-mail. This helps us protect our mail server from being abused by spammers and computer viruses, allowing the server to do its work quickly and efficiently. In addition, since the mail server knows who you are, you can send e-mail though it from any dialup or other connection, anywhere. Even the coffee shop.

SSL is an OPTIONAL security protocol which uses encryption to protect your login and other sensitive information between your computer and our servers. While we recommend using SSL to encrypt your connection to the mail server, it is not required. Enabling SSL may cause unnecessary problems authenticating to our servers. If you experience problems authenticating, disable SSL encryption and please notify support about your problem. Be sure to include what e-mail program and version you're using so that we know which programs are not working with our servers.

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To configure Eudora to use authenticated SMTP and/or SSL, start by pulling down the "Special" menu, then select "Settings..."

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Click on the "Sending Mail" icon on the left side of the window.

If your SMTP Server is currently set to either "mail.bitstream.net" or "smtp.goldengate.net", then change it to "smtp.iphouse.com". Only change the SMTP Server, your e-mail address does not change.

If your SMTP Server is set to something other than "smtp.iphouse.com", then you are NOT using our mail server to send e-mail and you should NOT change any settings. Ignore the remainder of these instructions.

Check the box next to "Allow authorization".

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To configure Eudora to use SSL when sending or retrieving e-mail, first scroll down the list of icons on the left side of the window until you find the "SSL" icon, then click once on it.

Select "Required (Alternate Port)" from the SSL for POP, SMTP, and IMAP pop-up menus.

Set the Alternate Port SSL Negotiation to "Maximum Compatibility" by clicking on the round radio button next to it.

Finally, click on the "OK" button at the bottom of the window to finish setting up your e-mail account.

Contact Us

Support

612-337-6340 ; 877-337-6340
Mon - Fri, 8 am - 8 pm

All dedicated and managed server customers including: virtual server customers, colocation customers, T1 and Metro Ethernet customers have 24x7x365 access to ipHouse engineers via the emergency pager. Please contact your sales representative for full details.

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