Using Authenticated SMTP and SSL

Authenticated SMTP is a security protocol which uses your login information to verify who you are when you send e-mail. This helps us protect our mail server from being abused by spammers and computer viruses, allowing the server to do its work quickly and efficiently. In addition, since the mail server knows who you are, you can send e-mail though it from any dialup or other connection, anywhere. Even the coffee shop.

SSL is an OPTIONAL security protocol which uses encryption to protect your login and other sensitive information between your computer and our servers. While we recommend using SSL to encrypt your connection to the mail server, it is not required. Enabling SSL may cause unnecessary problems authenticating to our servers. If you experience problems authenticating, disable SSL encryption and please notify support about your problem. Be sure to include what e-mail program and version you're using so that we know which programs are not working with our servers.

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To configure Mail to use authenticated SMTP and/or SSL, start by pulling down the "Mail" menu, then select "Preferences..."

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Select your existing e-mail account in the Accounts list on the left side of the window, then click on the "Server Settings..." button at the bottom of the Account Information section.

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If your Outgoing Mail Server is currently set to either "mail.bitstream.net" or "smtp.goldengate.net", then change it to "smtp.iphouse.com". Only change the Outgoing Mail Server, your e-mail address does not change.

If your Outgoing Mail Server is set to something other than "smtp.iphouse.com", then you are NOT using our mail server to send e-mail and you should NOT change any settings. Ignore the remainder of these instructions.

Select "Password" from the Authentication pop-up menu. Enter your e-mail address as your User Name, and enter the password you chose (or were given) when you set up your account. It must be entered exactly.

To configure Mail to use SSL when sending e-mail, check the box next to "Use Secure Sockets Layer (SSL)".

Click on the "OK" button to continue...

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To configure Mail to use SSL when retrieving e-mail, click on the "Advanced" tab to the far right. Check the box next to "Use SSL".

Finally, close the Accounts window to finish setting up your e-mail account. Mail will ask whether you want to save your changes, click on the "Save" button.

Contact Us

Support

612-337-6340 ; 877-337-6340
Mon - Fri, 8 am - 8 pm

All dedicated and managed server customers including: virtual server customers, colocation customers, T1 and Metro Ethernet customers have 24x7x365 access to ipHouse engineers via the emergency pager. Please contact your sales representative for full details.

support@iphouse.net
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