Changing your Account Settings

If you have used Mac OS X Mail before for another mailbox, then you will need to change your account settings for Mail to handle your ipHouse mailbox.

If your existing e-mail account is POP and you'd prefer to handle your incoming e-mail via IMAP instead, or vice-versa, then you will need to add a new account instead.

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To change your account settings, start by pulling down the "Mail" menu, then select "Preferences..."

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Select your existing e-mail account in the Accounts list on the left side of the window.

First, describe this account. We recommend using your e-mail address.

Enter your Email Address, and Full Name. Your e-mail address is normally the username you chose when you set up your ipHouse account, followed by "@iphouse.com".

For example, "tokugawa@iphouse.com".

Enter the Incoming Mail Server, either "pop.iphouse.com" for POP access, or "imap.iphouse.com" for IMAP access.

Enter your e-mail address again as your User Name, and enter the password you chose (or were given) when you set up your account. It must be entered exactly, uppercase and lowercase letters are different.

Click on the "Server Settings..." button below the Outgoing Mail Server pop-up menu...

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In the SMTP Server Options window, enter "smtp.iphouse.com" as the Outgoing Mail Server.

Select "Password" from the Authentication pop-up menu. Enter your e-mail address as your User Name, and enter the password you chose (or were given) when you set up your account. It must be entered exactly.

SSL is an OPTIONAL security protocol which uses encryption to protect your login and other sensitive information between your computer and our servers. While we recommend using SSL to encrypt your connection to the mail server, it is not required. Enabling SSL may cause unnecessary problems authenticating to our servers. If you experience problems authenticating, disable SSL encryption and please notify support about your problem. Be sure to include what e-mail program and version you're using so that we know which programs are not working with our servers.

To configure Mail to use SSL when sending e-mail, check the box next to "Use Secure Sockets Layer (SSL)".

Click on the "OK" button to continue...

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To configure Mail to use SSL when retrieving e-mail, click on the "Advanced" tab to the far right. Check the box next to "Use SSL".

Close the Accounts window to finish setting up your e-mail account. Mail will ask whether you want to save your changes, click on the "Save" button.

Contact Us

Support

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Mon - Fri, 8 am - 8 pm

All dedicated and managed server customers including: virtual server customers, colocation customers, T1 and Metro Ethernet customers have 24x7x365 access to ipHouse engineers via the emergency pager. Please contact your sales representative for full details.

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