Setting up a New Account

When you run the Mac OS X Mail program for the first time, it will ask you to set up a new e-mail account.

If it does not, then add a new account instead.

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Enter your Full Name, and Email Address. Your e-mail address is normally the username you chose when you set up your ipHouse account, followed by "@iphouse.com".

For example, "tokugawa@iphouse.com".

Next, decide whether you want to handle your incoming e-mail via POP or IMAP, and select the appropriate Account Type. Enter the Incoming Mail Server next, either "pop.iphouse.com" for POP access, or "imap.iphouse.com" for IMAP access.

Enter your e-mail address again as your User Name, and enter the password you chose (or were given) when you set up your account. It must be entered exactly, uppercase and lowercase letters are different.

Finally, enter "smtp.iphouse.com" as the Outgoing Mail Server.

Click the "OK" button to finish setting up your e-mail account. Mail should now try to download or access any e-mail messages you have waiting on the ipHouse mail server.

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Next, pull down the "Mail" menu, then select "Preferences..."

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Select your new e-mail account in the Accounts list on the left side of the window, then click on the "Server Settings..." button at the bottom of the Account Information section.

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Select "Password" from the Authentication pop-up menu. Enter your e-mail address as your User Name, and enter the password you chose (or were given) when you set up your account. It must be entered exactly.

SSL is an OPTIONAL security protocol which uses encryption to protect your login and other sensitive information between your computer and our servers. While we recommend using SSL to encrypt your connection to the mail server, it is not required. Enabling SSL may cause unnecessary problems authenticating to our servers. If you experience problems authenticating, disable SSL encryption and please notify support about your problem. Be sure to include what e-mail program and version you're using so that we know which programs are not working with our servers.

To configure Mail to use SSL when sending e-mail, check the box next to "Use Secure Sockets Layer (SSL)".

Click on the "OK" button to continue...

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To configure Mail to use SSL when retrieving e-mail, click on the "Advanced" tab to the far right. Check the box next to "Use SSL".

Close the Accounts window to finish setting up your e-mail account. Mail will ask whether you want to save your changes, click on the "Save" button.

Contact Us

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All dedicated and managed server customers including: virtual server customers, colocation customers, T1 and Metro Ethernet customers have 24x7x365 access to ipHouse engineers via the emergency pager. Please contact your sales representative for full details.

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