You must be running version 5.0.6 of Outlook Express. Versions prior to this do not support authenticated SMTP, and will not work with your ipHouse account. If you are running an earlier version, download Outlook Express 5.0.6 for Mac.

If you have used Outlook Express before for another mailbox, which you want to keep intact and separate from your ipHouse mailbox, then you will need to add a new e-mail account to Outlook Express to handle your ipHouse mailbox.

To add a new e-mail account to Outlook Express, start by pulling down the "Tools" menu, then select "Accounts".

Next, click on the "Mail" tab, then on the "New" button at the top left corner of the Accounts window.

Enter your Full Name.

Click on the "right arrow" button at the bottom of the window to continue...

Select "I already have an e-mail address" by clicking on the round radio button next to it.

Enter your E-mail Address. Your e-mail address is normally the username you chose when you set up your ipHouse account, followed by "@iphouse.com".

For example, "yagyu@iphouse.com".

Click on the "right arrow" button at the bottom of the window to continue...

Next, decide whether you want to handle your incoming e-mail via POP or IMAP, and select the appropriate Server Type.

Enter the Incoming Mail Server, either "pop.iphouse.com" for POP access, or "imap.iphouse.com" for IMAP access.

Enter "smtp.iphouse.com" as the Outgoing Mail Server.

Click on the "right arrow" button at the bottom of the window to continue...

Enter your e-mail address again as your Account ID (and ignore the instructions otherwise), and enter the password you chose (or were given) when you set up your account. It must be entered exactly, uppercase and lowercase letters are different.

Check the box next to "Save password" if you want Outlook Express to remember your account password for you.

Click on the "right arrow" button at the bottom of the window to continue...

Enter your e-mail address again as the Account Name.

Check the box next to "Include this account in my Send & Receive All schedule".

Finally, click on the "Finish" button to finish setting up your e-mail account.

Next, select your new e-mail account in the Accounts list, and click on the "Edit" button at the top of the window.

Click on the "Click here for advanced sending options" button, found below the SMTP Server field.

Check the box next to "SMTP server requires authentication".

Select "Use same settings as incoming mail server".

SSL is an OPTIONAL security protocol which uses encryption to protect your login and other sensitive information between your computer and our servers. While we recommend using SSL to encrypt your connection to the mail server, it is not required. Enabling SSL may cause unnecessary problems authenticating to our servers. If you experience problems authenticating, disable SSL encryption and please notify support about your problem. Be sure to include what e-mail program and version you're using so that we know which programs are not working with our servers.

To configure Outlook Express to use SSL when sending e-mail, check the box next to "SMTP service requires a secure connection (SSL)".

Click on the small square close button in the upper left corner of the pop-up pane to continue...

To configure Outlook Express to use SSL when retrieving e-mail, first click on the "Click here for advanced receiving options" button, found below the Password field.

Check the box next to "This POP/IMAP service requires a secure connection (SSL)".

The box next to "Always use secure password" should NOT be checked.

Click on the small square close button in the upper left corner of the pop-up pane to continue...

Finally, click on the "OK" button at the bottom of the Edit Account window to finish setting up your e-mail account.