Setting up a New Account

When you run the Mail component of Thunderbird for the first time, it will ask you to set up a new e-mail account.

If it does not, then add a new account instead.

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Select "Email account" by clicking on the round radio button next to it.

Click on the "Next >" button at the bottom of the window to continue...

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Enter your Full Name, and E-mail Address. Your e-mail address is normally the username you chose when you set up your ipHouse account, followed by "@iphouse.com".

For example, "tokugawa@iphouse.com".

Click on the "Next >" button at the bottom of the window to continue...

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Next, decide whether you want to handle your incoming e-mail via POP or IMAP, and select the appropriate server type.

Enter the Incoming Server, either "pop.iphouse.com" for POP access, or "imap.iphouse.com" for IMAP access.

Enter "smtp.iphouse.com" as the Outgoing Server.

Click on the "Next >" button at the bottom of the window to continue...

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Enter your e-mail address as your Incoming User Name, and again as your Outgoing User Name.

Click on the "Next >" button at the bottom of the window to continue...

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Enter a name for this account. We recommend using your e-mail address, you may prefer to use something descriptive such as "Home account" or "Work account".

Click on the "Next >" button at the bottom of the window to continue...

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Finally, click on the "Finish" button to finish setting up your e-mail account. Thunderbird should now try to download or access any e-mail messages you have waiting on the ipHouse mail server.

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Next, pull down the "Tools" menu, then select "Account Settings..."

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Click on "Outgoing Server (SMTP)" from the list on the left side of the window.

Check the box next to "Use name and password". Enter your e-mail address as your User Name. Thunderbird will prompt you for your password when you send a message.

SSL is an OPTIONAL security protocol which uses encryption to protect your login and other sensitive information between your computer and our servers. While we recommend using SSL to encrypt your connection to the mail server, it is not required. Enabling SSL may cause unnecessary problems authenticating to our servers. If you experience problems authenticating, disable SSL encryption and please notify support about your problem. Be sure to include what e-mail program and version you're using so that we know which programs are not working with our servers.

To configure Thunderbird to use SSL when sending e-mail, check the box next to "TLS, if available".

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To configure Thunderbird to use SSL when retrieving e-mail, find your new e-mail account in the list on the left side of the window, then click on "Server Settings" immediately below it.

(If there is no item named "Server Settings" immediately below the account name, you may need to click on the small triangle to the left of the account name to open it.)

Check the box next to "Use secure connection (SSL)".

Click on the "OK" button at the bottom of the window to finish setting up your e-mail account.

Contact Us

Support

612-337-6340 ; 877-337-6340
Mon - Fri, 8 am - 8 pm

All dedicated and managed server customers including: virtual server customers, colocation customers, T1 and Metro Ethernet customers have 24x7x365 access to ipHouse engineers via the emergency pager. Please contact your sales representative for full details.

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